9 Benefits of Providing HR Help Desk Support for Startup Employees

Startups have lots to fret about. 

Funds, recruitment, progress, funding, sourcing – it goes on and on. You’re constructing your imaginative and prescient for the longer term, bringing your ardour to life. The very last thing in your thoughts is HR, proper?

However your new staff are the spine of your startup, and human assets is a vital device for holding staff joyful, productive, and paid. 

So how are you going to steadiness startup assets with strong worker administration? 

An HR assist desk is a robust and cost-effective assist device for important HR processes like payroll, day off, and onboarding. 

On this article, we’ll focus on what an HR assist desk is and all of the methods your startup can profit from having one.

What’s an HR assist desk?

An HR assist desk is a centralized hub of data that your staff can simply entry once they want HR recommendation. 

HR assist desks come as SaaS, or software program as an answer. They often consist of some core options:

Information base – a information base is your encyclopedia of all issues human assets. It solutions widespread questions, resembling methods to fax from iPhone, and is searchable, categorized, and accessible for straightforward use.
Integrations – HR assist desks supply integrations together with your present enterprise tech, resembling HR administration software program (HRMS).
Self-service portal – extra superior assist desk software program can facilitate self-service portals by integrating with HRMS, permitting staff much more entry to details about payroll, day off, and so on. Workers now not have to attend for HR to reply a query a few sure profit or pay interval; the worker can discover the reply for themselves.
Ticketing system – HR assist desks facilitate communication by prioritizing requests primarily based on want and delivering them to the proper group member. Ticketing methods additionally permit staff to trace their requests to decision.

What processes does an HR assist desk enhance?

Earlier than we get into the advantages, let’s take a more in-depth take a look at the processes an HR assist desk may help your startup streamline.

Onboarding

An HR assist desk can streamline and velocity up the worker onboarding course of by offering new hires with a repository of data and a self-service portal for added recommendation.

New staff have quick access to their onboarding materials, resembling firm coverage, worker advantages, payroll info, login credentials, and entry controls. HR groups also can create and robotically ship onboarding letters and movies to additional streamline the method.

Offboarding

An HR assist desk can automate offboarding processes like revoking entry to methods and deleting login credentials. Offboarding processes like exit interviews and the gathering of firm property will also be completed remotely for comfort.

Payroll and advantages

In accordance with surveys performed by Software program Recommendation, essentially the most requested characteristic for HR software program is assist with payroll.

Payroll requests can take up a variety of HR’s time. 

With an HR assist desk, staff can discover details about payroll and advantages by way of self-service portals or the inner information base.

Time without work

An HR assist desk assists staff in organizing PTO, reporting sick days, and discovering out how a lot day off they nonetheless have obtainable.

9 advantages of getting an HR assist desk in your startup

Startups have lots to do – and that’s placing it mildly. HR can really feel like an afterthought for startups juggling 100 different duties. 

On account of its automated nature, an HR assist desk is completely designed for this state of affairs. 

1. Streamlines workflow for each HR groups and staff

The principle goal of an HR assist desk is to ease the burden on HR groups whereas nonetheless offering staff with recommendation, empathy, and knowledge. 

An HR assist desk permits HR staff to automate administrative duties, resembling onboarding, offboarding, and organizing day off.

For workers, assist desk software program permits them to resolve points themselves.

A searchable information base presents recommendation and steering. A self-service portal permits staff entry to necessary info. And automatic request monitoring, prioritizing, and supply streamlines workflow for HR groups when coping with requests that may’t be solved by staff themselves. 

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2. Facilitates worker entry to info

Info empowers us. Entry to info provides us the instruments we have to do our jobs.

If an worker has a question, utilizing a self-help portal or trying to find solutions in an HR assist desk information base presents them a fast reply.

Since HR reps are sometimes busy, this helps staff acquire sooner entry to necessary info with out having to ask somebody from the HR group. 

3. Improves worker engagement

As we talked about above, info empowers us. When we’ve got an issue, with the ability to resolve it ourselves makes us really feel productive and completed. 

And HR info is significant to empowering staff. Issues like payroll, advantages, coaching, firm coverage, and efficiency opinions are personally and professionally necessary. 

Not understanding or not with the ability to get solutions to those core components of our working lives may cause stress, frustration, and disengagement. 

An HR assist desk provides staff the means to assist themselves, and if their situation goes past that, HR groups can have extra time and assets to resolve issues sooner.

4. Enhances worker retention

Worker engagement goes a protracted technique to bettering retention.

In accordance with analysis by Quantum Office, disengaged staff are more likely to be looking out and interviewing for brand spanking new jobs and fewer more likely to report their intention to remain at their present job.

Engaged staff have improved retention, even once they’re being actively recruited for different jobs. 

5. It’s customizable and cost-effective

Startups typically don’t have the assets to workers a complete HR group proper out of the gate. However HR remains to be a significant a part of working a enterprise. This may create issues between administration and workers.

HR assist desks are a SaaS resolution, which means they’re developed, delivered, and managed by third-party suppliers for a subscription payment. 

The software program is usually customizable in your distinctive wants and priced in tiers for each price range. Smaller startups may need to buy the bottom tier and scale up as their enterprise grows.

Assist desk software program is an economical different to staffing a big HR group. The self-help nature of an HR assist desk permits smaller HR groups to deal with extra staff with out taking over larger workloads.

6. Integrates with different enterprise methods

An HR assist desk can combine together with your present HR software program, providing staff much more entry to their info for sooner resolutions of worker points.

You can even combine an HR assist desk together with your communication platforms, your VoIP name service, and your electronic mail. This presents an omnichannel resolution to worker queries, the place staff could make requests throughout completely different channels and nonetheless get a fast decision.

7. Gives essential analytics

HR assist desks include analytics for straightforward monitoring and entry to beneficial insights. This consists of monitoring:

Uptake of self-help companies to evaluate and overcome reluctance to adoption
Assist desk software program utilization alongside worker engagement to evaluate the influence of your assist desk on worker satisfaction
Downside decision and response instances to evaluate how properly your assist desk streamlines HR workflow
Excessive-volume search queries to seek out essentially the most urgent points plaguing your staff and add further pages to the information base
Suggestions from staff and HR groups

Analytics allow you to see the worth of your HR assist desk. You can even discover drawback areas and work to enhance them.

8. Scales with the enterprise

Since an HR assist desk is SaaS, it might scale with your online business. 

As a startup, you may not want an enormous quantity of human useful resource administration. You may enter the world of HR assist desks on the backside tier, paying a small month-to-month payment for a number of options as you handle a small group.

However as you develop, you want your options to scale with you. With a SaaS HR assist desk, you should buy larger tiers for extra options and extra staff. 

9. Affords entry to superior instruments

Some HR assist desks supply superior technological instruments like AI to streamline HR workflows additional. 

One instance is an AI chatbot. An AI chatbot can tackle staff personally, reply extra generalized questions, and hyperlink staff to the related information base pages. 

It presents a extra personal touch to an automatic course of, in addition to being extra practical than a easy search.

So… is an HR assist desk important for startups?

The cost-effective nature of an HR assist desk coupled with its myriad of advantages makes it a convincing sure from us.

Startups typically don’t have the assets to workers giant HR groups and implement advanced HR know-how. An HR assist desk presents the capabilities of a strong HR division at a fraction of the price. 

An HR assist desk streamlines HR workflow, empowers staff, democratizes info, and automates duties – all whereas saving you cash. It’s a no brainer; an HR assist desk is a vital device for constructing your startup.

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